Course Introduction • Introductions and course logistics • Course objectives Introduction to Troubleshooting • Define the scope of troubleshooting • Use a structured approach to solve configuration and operational problems • Apply troubleshooting methodology to logically diagnose faults and improve troubleshooting efficiency Troubleshooting Tools • Discuss the various methods to run commands • Discuss the various ways to access ESXi Shell • Use commands to view, configure, and manage your vSphere components • Use the vSphere CLI • Use ESXCLI commands from the vSphere CLI • Use Data Center CLI commands • Identify the best tool for command-line interface troubleshooting • Identify important log files for troubleshooting vCenter Server and ESXi • Describe the benefits and capabilities of VMware Skyline™ • Explain how VMware Skyline works • Describe VMware Skyline™ Health • Describe VMware Skyline Advisor™ Troubleshooting Virtual Networking • Analyze and troubleshoot standard switch problems • Analyze and troubleshoot virtual machine connectivity problems • Analyze and troubleshoot management network problems • Analyze and troubleshoot distributed switch problems Troubleshooting Storage • Discuss vSphere storage architecture • Identify possible causes of problems in the various types of datastores • Analyze common storage connectivity and configuration problems • Discuss possible storage problems causes • Solve storage connectivity problems, correct misconfigurations, and restore LUN visibility • Review vSphere storage architecture and functionality necessary to troubleshoot storage problems • Use ESXi and Linux commands to troubleshoot storage problems • Analyze log file entries to identify the root cause of storage problems • Investigate ESXi storage issues • Troubleshoot VM snapshots • Troubleshoot storage performance problems • Review multipathing • Identify common causes of missing paths, including PDL and APD conditions • Solve missing path problems between hosts and storage devices Troubleshooting vSphere Clusters • Identify and troubleshoot vSphere HA problems • Analyze and solve vSphere vMotion problems • Diagnose and troubleshoot common vSphere DRS problems Troubleshooting Virtual Machines • Discuss virtual machine files and disk content IDs • Identify, analyze, and solve virtual machine snapshot problems • Troubleshoot virtual machine power-on problems • Identify possible causes and troubleshoot virtual machine connection state problems • Diagnose and recover from VMware tools installation failures Troubleshooting vCenter Server and ESXi • Analyze and solve vCenter Server service problems • Diagnose and troubleshoot vCenter Server database problems • Use vCenter Server Appliance shell and the Bash shell to identify and solve problems • Identify and troubleshoot ESXi host problems
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