| ※ 본 과정을 신청하는 경우 한국 교육서비스의 Terms&Conditions 에 동의하는 것으로 간주합니다. | |
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Module 1 - Introduction to simulation
Round 1 1) Communication issues 2) Silo working Service Operation A) Incident Management B) Service Desk Round 2 Service Strategy A) Service Portfolio Management B) Financial Management Service Design A) Service Level Management B) Capacity Management Service Transition A) Change Management B) Knowledge Management C) Release and Deployment Management Service Operation A) Further consideration to Incident Management, confirming prioritization levels B) Problem Management C) Event Management
Service Strategy A) Service Portfolio Management maturing B) Financial Management maturing Service Design A) Service Catalog Management B) IT Service Continuity Management C) Availability Management D) Service Level Management maturing E) Capacity Management maturing Service Transition A) Change Management maturing B) Knowledge Management maturing C) Configuration Management D) Release and Deployment Management Service Operation A) Incident Management Process & Service Desk Function mature
B) Problem Management maturing C) Event Management maturing Continual Service Improvement D) Service Level Management |
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