This introductory course is designed to help students explore and adopt DevOps in their organizations to improve innovation, agility and quality to support business
outcomes. It addresses the benefits and challenges in evolving a DevOps approach to the application and service development lifecycle.

On successful completion of this course, candidates can expect to gain knowledge of:
• What DevOps is and Who Needs It
• Goals and Business Benefits of DevOps
• How DevOps fits with ITIL

• Changes Required for DevOps
––Changes to Job Roles, Culture, Skills, Metrics
––Changes to Processes
––Changes to Tools, Infrastructure & Technology
• DevOps Principles and Techniques
––Continuous Integration/Continuous Delivery/Continuous Deployment
––The Three Ways (Flow, Feedback, Continuous Learning)
• How to Begin the DevOps Journey
• Where to Start and How to Scale
• DevOps Maturity Models
• Prepare for the EXIN DevOps Professional Exam

• Senior IT management (CIO/CTO), IT managers, IT development staff, IT operations staff, IT process owners, business managers, business process owners
• Individuals who require an understanding of DevOps and how it can contribute to the success of the business within an organization
• IT professionals and teams implementing DevOps

Module 1: DevOps Awareness

• Why DevOps?
• What is DevOps?
• How Does DevOps fit with other initiatives, techniques, and frameworks?

Module 2: Culture and People •• Agile values and principles
• Focus on Business Outcome
• Team Organization Structure Options
• Team Skills & Training
• Creating environments for team success
• Leadership: Leadership characteristics that are required by DevOps
• Culture: based on collaboration, learning, innovation, trust, Blameless Post-mortem
• Challenges, Support, and back-out: letting teams create the solutions
• Ensuring liaison with the business to understand benefits

Module 3: DevOps Principles and Concepts

• Application Lifecycle Management
• Rapid Development: - Small Chunks - More Frequent Deployment
• Infrastructure as Code & Environments - S/W defined infrastructure
• Continuous Improvement
• Concepts of CI/CD - the Continuous Delivery Pipeline

4: Processes

• Service Level Management
• Financial Management
• Change Management
• Test Management
• Release Management
• Security Management
• Incident Management

Module 5: Automation and Tools

Module 6: Where to Start?

• Governance
• Assessment
• Selecting Projects
• How the team will operate
• Establish the anchor points
• When to begin scaling
• To reorg or not
• When and how to evaluate project success

Module 7: Feedback Loops, Continual Learning and Experimentation
• Telemetry
• Continuous Learning
• Injecting Failure

Module 8: A last look around